Whoa there slugger, this is a work in progress.

Come back a little later.

Skills

Technical Support and Help Desk
login
  • Troubleshooting and Problem Solving
  • Customer Support and Communication
  • Ticketing Systems (Zendesk)
  • Remote Desktop Support
  • OS System Knowledge (Windows, Linux, macOS)
Web Development
login
  • Front-End Development (HTML, CSS, JavaScript, Bootstrap)
  • Back-End Development (Nodeljs, PHP)
  • Frameworks (Pug, EJS)
  • Responsive Web Design
  • Version Control (Git)
UI/UX Designlogin
  • Wireframing and Mockups (Adobe, Sketch)
  • Mobile and Responsive Design
  • Usability testing and feedback integration
Soft Skillslogin
  • Communication and Interpersonal Skills
  • Problem-solving and Critical Thinking
  • Time Management
  • Adaptability and Willingness to Learn
  • Attention to Detail
  • Team Collaboration

Work Experience

Vitalyst

Philadelphia, PA

April 2018 - August 2020

Advanced Support Consultant

  • Provided expert guidance and training to clients on the utilization and optimization of various software applications.
  • Developed comprehensive training materials and documentation tailored to clients' specific needs and proficiency levels.
  • Conducted interactive workshops and one-on-one coaching sessions to enhance users' understanding and proficiency in software functionalities.
  • Continuously evaluated and updated training materials to reflect software updates and enhancements, ensuring users remained proficient and up-to-date with the latest features.
  • Handled all networking issues that were brought to the service desk.

Vitalyst

Philadelphia, PA

October 2016 - April 2018

Software Consultant

  • Delivered exceptional customer service and support, resolving user inquiries and technical issues promptly and effectively to minimize disruptions to workflow.
  • Collaborated with cross-functional teams to escalate complex issues and coordinate timely resolutions, ensuring a high level of customer satisfaction.
  • Utilized remote support tools and diagnostic techniques to identify and resolve technical problems, delivering remote assistance to users across diverse geographical locations.
  • Maintained up-to-date knowledge of technology trends and best practices, participating in ongoing training and professional development activities to enhance technical expertise.
  • Documented support interactions and solutions in a clear and concise manner, contributing to a comprehensive knowledge base for future reference and training purposes.

Riddle Memorial Hospital

Media, PA

September 2004 - August 2020

Technical Support Specialist

  • Provided prompt and efficient technical assistance to end-users, troubleshooting hardware and software issues to minimize downtime and ensure smooth operations.
  • Demonstrated strong communication skills, effectively conveying technical information to non-technical users in a clear and understandable manner.
  • Proactively identified recurring issues and trends, proposing and implementing solutions to improve system reliability and user experience.